Service Quality Metrics

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• Quality of service experience — (QoSE), used mainly in the field of telecommunications, is the actual measure of user’s experience with an operator in terms of delivered quality with or without reference to what is being promised. This is measured technically and not subjective …   Wikipedia

• Service level agreement — A service level agreement (frequently abbreviated as SLA) is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or… …   Wikipedia

• Quality of experience — (QoE), some times also known as Quality of User Experience, is a subjective measure of a customer s experiences with a vendor. It looks at a vendor s or purveyor s offering from the standpoint of the customer or end user, and asks, What mix of… …   Wikipedia

• Adaptive quality of service — Quality of Service (QoS) Routing Protocols have become increasingly poplular and have numerous applications. One application in which it is extremely useful is in Ad Hoc networks. The United States Air Force is determining the best way to employ… …   Wikipedia

• Software quality — Contents 1 Motivation for Defining Software Quality 2 Definition 3 Alternative Approaches to Software Quality Defin …   Wikipedia

• Sustainability metrics and indices — Sustainable development indicators (SDI) have the potential to turn the generic concept of sustainability into action. Today, however, we are far from achieving this potential. We can t currently find a standardized set of indicators and several… …   Wikipedia

• Defense Finance and Accounting Service — Official seal Official logo …   Wikipedia

• National Grid Service — The National Grid Service (NGS), now[when?] entering its seventh year, aims to help UK academics and researchers carry out their research by providing easy to use access to computational, data and other resources. It is funded by two governmental …   Wikipedia

• Customer satisfaction — Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as the number of customers, or percentage of total… …   Wikipedia

• Customer engagement — (CE) refers to the engagement of customers with one another, with a company or a brand. The initiative for engagement can be either consumer or company led and the medium of engagement can be on or offline. Unlike marketing terms such as… …   Wikipedia

• List of tools for static code analysis — This is a list of significant tools for static code analysis.Historical products* Lint the original static code analyzer of C code.Open source or Noncommercial products .NET (C#, VB.NET and all .NET compatible languages) *… …   Wikipedia